Dispatch Consoles

Omni consoles are appropriately named as a universal solution for many environments. Variations can be used in command centers, control rooms, fire and police dispatch, security and surveillance environments and emergency management centers. The addition of slatwalls is a very important option for raising monitors and other peripherials above the worksurface to increase valuable working space. Read More...
Omni control center consoles have universal use in many environments

Dispatch Consoles

One of our specialties is manufacturing dispatch workstations for emergency management centers, police, fire and ambulance Dispatch consoles for fire and police has special needs.
services. The OMNI workstation fills the bill nicely. Standard options that add adjustability to monitors while increasing usable work space is one of the keys. Another is the ability to store CPUs and peripheral equipment within the workstation without limiting leg room. The dispatch workstation paradigm is to give enough adjustability to the dispatcher to easily transition from a sitting position to standing without losing focus on the tasks being performed during a call. This page shows our versatility with a number of ways that we address the sit/stand needs of these 24 X 7 environments. Having so many options is essential in meeting the individual needs of a wide range of customer types. Our cost effective solutions make the OMNI workstation one of the most valuable tools for calltakers in every dispatch centers.

Sit/Stand Options

We start with the basic OMNI stationary console for command and control centers. Since no two people are alike and budgets may vary, we offer a number of sit/stand solutions. As we go through these options, we will make comments on the pros and cons that will hopefully help you determine which one is best for your needs. Some are mechanical lifts and others are more expensive motorized solutions.

The Lever Lift

The lever lift option is the simplest and the least expensive. It is a spring-loaded lifting system that can take the user from sit to stand literally in a second or two. All you have to do is lift on the lever and position the top exactly where you want it. Lever lift adjustable worksurface is the most cost effective and easiest to use We calibrate the system tension based on the weight of the worksurface plus the components that will be on it. Since the user is only adjusting the height of the keyboard platform, we recommend articulating monitor arms or a motorized monitor tree like the one shown to the left to go with this system. The downside of this option is that it limits the depth of the useable work space. Though minimal when you have manual control, it does create the potential for pinch points when a movable component is adjacent to one that is stationary. It should be noted that pinch points are a reality for all split-level worksurface options whether manual or motorized. Unlike our competitors who design the depth of platform just for keyboards, our solution is to make the depth much deeper than the rear monitor surface to enhance the usability of the workstation.

Split-level Motorized System

Our Split-level motorized workstations are robust and have full-bodied bases unlike the exposed metal legs designed into the typical table style systems offered by others. The base is fully finished both front and back to eliminate the need for an exterior panel system to hide cables. The base houses lifting motors, mounting hardware, segregated power/data cable management and CPU storage. Motorized split-level are the most expensive dispatch consoles and create pinch pointsAccess to the base cavity is provided through finished front and rear removable access doors. Monitor and power cables pass freely between the levels via metal shafts that protect and hide them from view. The base is freestanding and the two levels are controlled by a programmable memory control that allows each user to define ergonomically comfortable height combinations. A total of three memorized scenarios are available for each user. All power and peripheral cables are secured inside the base cavity to facilitate a superior cable management system. Unlike table systems, there are no exposed cables in either the sit or stand position. Split-level motorized consoles are available in straight, concentric arc and cockpit style configurations. The freestanding base is expandable by adding stationary modules as storage cabinets, drawer pedestals, electronic enclosures and additional lengths of stationary worksurface on either side to increase the work area. The pluses are that the console base has no legs to interfere with leg movement and it includes CPU storage. It also eliminates the need for cumbersome panel walls that limit access to the rear. The downside is that it is our most expensive option since it requires four separate linear actuated motors (two for each surface) and a more sophisticated controller. Secondly, it again like all split-levels has inherent pinch points and it limits useable worksurface depth.

Full Worksurface Motorized Lift

The motorized worksurface option utilizes the same base as the split-level but uses a simple momentary rocker switch to go from sit to stand. One of the advantages of this system is that it doesn’t limit the usable depth of the worksurface. We use only two lifting motors so the chance of system failure is reduced significantly. Motorized full-lift worksurfaces eliminate pinchpoints but do require cable trains Another advantage is that since the whole surface changes height, the monitors, keyboards, slatwalls, etc. all remain relational whether in the sitting or standing position. Cable management is simpler and the cost of the system is significantly less in comparison to the split-level motorized system. The only downside is when placing stationary sections next to the movable worksurface, there is the potential for pinch points.

Many years of research has shown us that operators begin their shifts by setting up shop for their individual needs. If the tools are wrong, the job gets extremely difficult and the environment can become untenable. Leg room and body position in front of the screens are extremely important factors.

The Full-lift Workstations

The full lift system offers some unique features. We favor it because Motorized hydraulic full workstation lift system eliminates pinch points and manages cables efficientlythere are some real benefits to a workstation that have no pinch points. Moving the whole console maintains the same relationship between the operator and his or her tools throughout the transition from sit to stand. Stored CPUs and other integrated peripherals move up and down with the console, so the movement of cables during this operation is virtually eliminated. Another major plus is the cost which is about the same as our motorized worksurface lift.

The CPUs are stored in the main base cavity. We offer an option to mount computers on racks attached to the inside of inspection doors.CPU rack mounted to an access door offers quick access without the need to crawl under the console When the door is closed, the CPU faces sideways to maximize leg space. When the door is opened, the CPU faces forward for access to the drives and cables. The console has both front & rear access doors so large numbers of CPUs can be stored without the need for extra storage cabinets.

Pinch Points - Inherent to the split-level are dangerous pinch points where the two surfaces meet. Another pinch point is where the worksurface lands on the stationary support cabinetry. Papers, pens, wires and fingers are commonly crunched when the operator is busy focusing on day to day operation.

Working Depth - The split level design limits the amount of usable worksurface. The operator works an 8-10 hour shift sitting and standing at a worksurface that is approximately 14" deep. Try spreading out a chart or opening a binder and laying it on the desk. This is counterproductive to normal workflow productivity. In any other environment, this would be considered cruel and unusual punishment. Are we to believe that this is the best they could come up with?

The idea that we would trade away all of that useable space just doesn't make good ergonomic sense. Some say that the split-level approach is just a mechanism for creating a vertical market. Read more in "The Boss's Blogs...

Other Factors to consider

Large dispatch workstations require a much sturdier sit-stand system Important factors in designing a workstation:
Providing plenty of leg room, full monitor adjustability, personal storage, radios & electronics accessibility and placing keyboards directly in front of the monitors are very important features. Quick and easy transition from sit to stand allows the call taker to focus on main tasks without disruption and adjustable parabolic lighting will reduce glare on monitor screens and prevent eye strain. A good personal environment system with air above the work surface and forced air heating below may be necessary when air conditioning can't be controlled locally. Finally, a good 24 x 7 chair is an absolute must.

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